Freshchat vs Shopify Chat
Head-to-head usage across the sites we track.
Top sites by authority
Freshchat · Shopify Chat · how many of each technology's sites sit in the web's highest authority tiers
Open Page Rank 9+
2
2
Open Page Rank 8+
24
11
Open Page Rank 7+
68
28
Open Page Rank 6+
124
44
Open Page Rank 5+
236
87
Open Page Rank scores 0 to 10 from the open web link graph; 9+ covers only a few hundred domains worldwide.
By country
Freshchat · Shopify Chat · share of sites in each country using one or the other
United States
1,860
18,334
United Kingdom
970
6,074
India
1,731
4,640
Canada
919
4,763
Australia
638
4,150
Germany
652
3,852
France
606
3,720
Italy
512
2,850
Audience countries from the Chrome UX Report, top markets of either technology.
Real user performance
| Metric | Freshchat | Shopify Chat |
|---|---|---|
| LCP | 2.3 s | 1.5 s |
| INP | 100 ms | 75 ms |
| CLS | 0 | 0 |
| TTFB | 800 ms | 500 ms |
Median site's p75 values from the Chrome UX Report, Aug 2026. Lower is better; green meets Google's "good" threshold. This describes the sites that use each technology, not the technology's own overhead.