Freshchat vs Shopify Chat
Head-to-head usage across the sites we track.
Top sites by authority
Freshchat · Shopify Chat · how many of each technology's sites sit in the web's highest authority tiers
Open Page Rank 9+
2
2
Open Page Rank 8+
23
5
Open Page Rank 7+
64
10
Open Page Rank 6+
121
12
Open Page Rank 5+
234
19
Open Page Rank scores 0 to 10 from the open web link graph; 9+ covers only a few hundred domains worldwide.
By country
Freshchat · Shopify Chat · share of sites in each country using one or the other
United States
1,849
7,705
India
1,686
2,330
United Kingdom
951
2,805
Canada
928
2,285
Germany
646
1,970
France
596
1,829
Australia
621
1,757
Italy
510
1,598
Audience countries from the Chrome UX Report, top markets of either technology.
Real user performance
| Metric | Freshchat | Shopify Chat |
|---|---|---|
| LCP | 2.3 s | 1.5 s |
| INP | 100 ms | 100 ms |
| CLS | 0 | 0 |
| TTFB | 700 ms | 500 ms |
Median site's p75 values from the Chrome UX Report, Sep 2026. Lower is better; green meets Google's "good" threshold. This describes the sites that use each technology, not the technology's own overhead.