Gladly vs Shopify Chat
Head-to-head usage across the sites we track.
Top sites by authority
Gladly · Shopify Chat · how many of each technology's sites sit in the web's highest authority tiers
Open Page Rank 9+
4
3
Open Page Rank 8+
15
15
Open Page Rank 7+
39
55
Open Page Rank 6+
70
103
Open Page Rank 5+
118
192
Open Page Rank scores 0 to 10 from the open web link graph; 9+ covers only a few hundred domains worldwide.
By country
Gladly · Shopify Chat · share of sites in each country using one or the other
United States
475
42,843
United Kingdom
282
14,112
Canada
338
10,661
India
304
10,004
Australia
220
9,526
France
189
8,237
Germany
184
8,217
Italy
135
5,905
Audience countries from the Chrome UX Report, top markets of either technology.
Real user performance
| Metric | Gladly | Shopify Chat |
|---|---|---|
| LCP | 1.9 s | 1.4 s |
| INP | 125 ms | 75 ms |
| CLS | 0 | 0 |
| TTFB | 600 ms | 500 ms |
Median site's p75 values from the Chrome UX Report, Jun 2026. Lower is better; green meets Google's "good" threshold. This describes the sites that use each technology, not the technology's own overhead.
Sites that switched
Domains that dropped one technology and adopted the other within about a year, data nobody else gives away free.
Gladly to Shopify Chat
| Domain | When |
|---|---|
| mechmaxx.com | May 2026 |