Gladly vs Shopify Chat
Head-to-head usage across the sites we track.
Top sites by authority
Gladly · Shopify Chat · how many of each technology's sites sit in the web's highest authority tiers
Open Page Rank 9+
4
2
Open Page Rank 8+
16
11
Open Page Rank 7+
40
28
Open Page Rank 6+
75
44
Open Page Rank 5+
121
87
Open Page Rank scores 0 to 10 from the open web link graph; 9+ covers only a few hundred domains worldwide.
By country
Gladly · Shopify Chat · share of sites in each country using one or the other
United States
434
18,334
United Kingdom
254
6,074
Canada
315
4,763
India
266
4,640
Australia
195
4,150
Germany
165
3,852
France
152
3,720
Italy
130
2,850
Audience countries from the Chrome UX Report, top markets of either technology.
Real user performance
| Metric | Gladly | Shopify Chat |
|---|---|---|
| LCP | 1.8 s | 1.5 s |
| INP | 125 ms | 75 ms |
| CLS | 0 | 0 |
| TTFB | 600 ms | 500 ms |
Median site's p75 values from the Chrome UX Report, Aug 2026. Lower is better; green meets Google's "good" threshold. This describes the sites that use each technology, not the technology's own overhead.
Sites that switched
Domains that dropped one technology and adopted the other within about a year, data nobody else gives away free.
Gladly to Shopify Chat
| Domain | When |
|---|---|
| mechmaxx.com | May 2026 |