Help Scout vs osTicket
Head-to-head usage across the sites we track.
Top sites by authority
Help Scout · osTicket · how many of each technology's sites sit in the web's highest authority tiers
Open Page Rank 9+
6
0
Open Page Rank 8+
52
10
Open Page Rank 7+
205
72
Open Page Rank 6+
371
134
Open Page Rank 5+
604
190
Open Page Rank scores 0 to 10 from the open web link graph; 9+ covers only a few hundred domains worldwide.
By country
Help Scout · osTicket · share of sites in each country using one or the other
United States
3,658
458
India
1,730
374
United Kingdom
1,739
210
Canada
1,609
160
Germany
1,061
252
Australia
1,177
118
France
1,037
214
Spain
859
211
Audience countries from the Chrome UX Report, top markets of either technology.
Real user performance
| Metric | Help Scout | osTicket |
|---|---|---|
| LCP | 1.9 s | 1.7 s |
| INP | 75 ms | 75 ms |
| CLS | 0 | 0 |
| TTFB | 700 ms | 700 ms |
Median site's p75 values from the Chrome UX Report, Jun 2026. Lower is better; green meets Google's "good" threshold. This describes the sites that use each technology, not the technology's own overhead.