Help Scout vs osTicket
Head-to-head usage across the sites we track.
Top sites by authority
Help Scout · osTicket · how many of each technology's sites sit in the web's highest authority tiers
Open Page Rank 9+
6
0
Open Page Rank 8+
54
13
Open Page Rank 7+
193
70
Open Page Rank 6+
349
129
Open Page Rank 5+
571
200
Open Page Rank scores 0 to 10 from the open web link graph; 9+ covers only a few hundred domains worldwide.
By country
Help Scout · osTicket · share of sites in each country using one or the other
United States
3,253
432
India
1,454
340
United Kingdom
1,507
184
Canada
1,381
143
Germany
881
210
Australia
990
92
France
825
174
Spain
745
190
Audience countries from the Chrome UX Report, top markets of either technology.
Real user performance
| Metric | Help Scout | osTicket |
|---|---|---|
| LCP | 1.8 s | 1.7 s |
| INP | 75 ms | 75 ms |
| CLS | 0 | 0 |
| TTFB | 700 ms | 700 ms |
Median site's p75 values from the Chrome UX Report, Sep 2026. Lower is better; green meets Google's "good" threshold. This describes the sites that use each technology, not the technology's own overhead.