Help Scout vs osTicket
Head-to-head usage across the sites we track.
Top sites by authority
Help Scout · osTicket · how many of each technology's sites sit in the web's highest authority tiers
Open Page Rank 9+
7
0
Open Page Rank 8+
54
11
Open Page Rank 7+
198
66
Open Page Rank 6+
356
123
Open Page Rank 5+
582
186
Open Page Rank scores 0 to 10 from the open web link graph; 9+ covers only a few hundred domains worldwide.
By country
Help Scout · osTicket · share of sites in each country using one or the other
United States
3,275
417
India
1,490
334
United Kingdom
1,508
188
Canada
1,376
135
Australia
1,011
97
Germany
891
215
France
820
162
Spain
709
174
Audience countries from the Chrome UX Report, top markets of either technology.
Real user performance
| Metric | Help Scout | osTicket |
|---|---|---|
| LCP | 1.9 s | 1.7 s |
| INP | 75 ms | 75 ms |
| CLS | 0 | 0 |
| TTFB | 700 ms | 700 ms |
Median site's p75 values from the Chrome UX Report, Aug 2026. Lower is better; green meets Google's "good" threshold. This describes the sites that use each technology, not the technology's own overhead.