Help Scout vs otrs
Head-to-head usage across the sites we track.
Top sites by authority
Help Scout · otrs · how many of each technology's sites sit in the web's highest authority tiers
Open Page Rank 9+
7
1
Open Page Rank 8+
54
6
Open Page Rank 7+
198
24
Open Page Rank 6+
356
32
Open Page Rank 5+
582
35
Open Page Rank scores 0 to 10 from the open web link graph; 9+ covers only a few hundred domains worldwide.
By country
Help Scout · otrs · share of sites in each country using one or the other
United States
3,275
76
India
1,490
54
United Kingdom
1,508
33
Canada
1,376
31
Australia
1,011
17
Germany
891
55
France
820
42
Brazil
671
86
Audience countries from the Chrome UX Report, top markets of either technology.
Real user performance
| Metric | Help Scout | otrs |
|---|---|---|
| LCP | 1.9 s | 1.7 s |
| INP | 75 ms | 75 ms |
| CLS | 0 | 0 |
| TTFB | 700 ms | 800 ms |
Median site's p75 values from the Chrome UX Report, Aug 2026. Lower is better; green meets Google's "good" threshold. This describes the sites that use each technology, not the technology's own overhead.