Helpscout vs Shopify Chat

Head-to-head usage across the sites we track.

Detections for Helpscout end in Jan 2022. The fingerprint catalog behind our crawls no longer carries that technology as its own entry, usually because it was retired or split into more specific ones, so its figure is the last recorded and is not directly comparable with a currently tracked technology.

By country

Helpscout · Shopify Chat · share of sites in each country using one or the other

United States 85

7,705

United Kingdom 52

2,805

India 45

2,330

Canada 41

2,285

Germany 27

1,970

France 25

1,829

Australia 33

1,757

Italy 27

1,598

Audience countries from the Chrome UX Report, top markets of either technology.

Real user performance

Median site's p75 values from the Chrome UX Report, Sep 2026. Lower is better; green meets Google's "good" threshold. This describes the sites that use each technology, not the technology's own overhead.

All Helpscout sites · All Shopify Chat sites