Helpscout vs Shopify Chat

Head-to-head usage across the sites we track.

Detections for Helpscout end in Jan 2022. The fingerprint catalog behind our crawls no longer carries that technology as its own entry, usually because it was retired or split into more specific ones, so its figure is the last recorded and is not directly comparable with a currently tracked technology.

By country

Helpscout · Shopify Chat · share of sites in each country using one or the other

United States 88

6,815

United Kingdom 49

2,551

India 43

2,110

Canada 42

2,038

Germany 28

1,848

France 25

1,698

Australia 35

1,589

Italy 26

1,458

Audience countries from the Chrome UX Report, top markets of either technology.

Real user performance

Median site's p75 values from the Chrome UX Report, Oct 2026. Lower is better; green meets Google's "good" threshold. This describes the sites that use each technology, not the technology's own overhead.

All Helpscout sites · All Shopify Chat sites