Shopify Chat vs Smartsupp
Head-to-head usage across the sites we track.
Top sites by authority
Shopify Chat · Smartsupp · how many of each technology's sites sit in the web's highest authority tiers
Open Page Rank 9+
2
3
Open Page Rank 8+
11
20
Open Page Rank 7+
28
44
Open Page Rank 6+
44
73
Open Page Rank 5+
87
141
Open Page Rank scores 0 to 10 from the open web link graph; 9+ covers only a few hundred domains worldwide.
By country
Shopify Chat · Smartsupp · share of sites in each country using one or the other
United States
18,334
958
United Kingdom
6,074
757
Czechia
381
5,537
Germany
3,852
1,732
France
3,720
1,568
India
4,640
430
Canada
4,763
266
Italy
2,850
1,792
Audience countries from the Chrome UX Report, top markets of either technology.
Real user performance
| Metric | Shopify Chat | Smartsupp |
|---|---|---|
| LCP | 1.5 s | 1.7 s |
| INP | 75 ms | 100 ms |
| CLS | 0 | 0 |
| TTFB | 500 ms | 800 ms |
Median site's p75 values from the Chrome UX Report, Aug 2026. Lower is better; green meets Google's "good" threshold. This describes the sites that use each technology, not the technology's own overhead.
Sites that switched
Domains that dropped one technology and adopted the other within about a year, data nobody else gives away free.
Shopify Chat to Smartsupp
| Domain | When |
|---|---|
| drip-addict.fr | Sep 2025 |
Smartsupp to Shopify Chat
| Domain | When |
|---|---|
| freeridenc.com | May 2026 |
| bshopy.hu | Apr 2026 |