Shopify Chat vs Virtual Chat
Head-to-head usage across the sites we track.
By country
Shopify Chat · Virtual Chat · share of sites in each country using one or the other
United States
7,705
1
United Kingdom
2,805
1
India
2,330
1
Canada
2,285
1
Germany
1,970
1
France
1,829
1
Australia
1,757
1
Italy
1,598
1
Audience countries from the Chrome UX Report, top markets of either technology.
Real user performance
| Metric | Shopify Chat | Virtual Chat |
|---|---|---|
| LCP | 1.5 s | 1.4 s |
| INP | 100 ms | 50 ms |
| CLS | 0 | 0 |
| TTFB | 500 ms | 1000 ms |
Median site's p75 values from the Chrome UX Report, Sep 2026. Lower is better; green meets Google's "good" threshold. This describes the sites that use each technology, not the technology's own overhead.